Welcome to the Equine Behaviour Terms & Conditions. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions as set out below.

Who are we:

Equine Behaviour import & distribute genuine Parelli Natural Horsemanship equipment & study material to the UK & Europe. If purchasing your goods by debit/credit card you statement will show your transaction as purchased from Equine Behaviour.

Contact us:

If you need to contact us for any reason regarding product information, your order, stock availability, or about returning your goods, please email: orders@equine-behaviour.com

Security:

We guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but Equine Behaviour. Look for the yellow padlock in the bottom-right of your browser as you enter the Checkout section of our site provided by our payment processor ProTX.

What information we hold about you:

If you have bought something from us we will have your email address, phone number, address and credit card details. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you. You may also optionally decide to receive our newsletter and special offers. You can opt-out of this by not ticking the relevant box during the checkout process.

We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site. Our site also uses 'cookies'.

Cookies:

Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them. You can see them as small text files inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don't use it on a personal level to track individuals and their behaviour.

You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser.

If you have set your Security Settings in Internet Explorer to 'high' you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Alternatively you can add www.equine-behaviour.com to your list of trusted sites. Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.

What we do with your information:

In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history.

We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself and us for emailing you regarding your orders and to update you with our newsletter.

Who else sees your information:

We may have to disclose some of your information to service suppliers to help complete your order. These parties may include ProTX, Lloyds TSB Cardnet or our couriers Interlink Express.

Your Consent:

By using our web site you consent to us using the personal information you have given Equine Behaviour with our trusted partners, If you are worried about anything to do with our site, please email orders@equine-behaviour.com

Returns/Guarantees Policy & No Quibbles Guarantee:

Our returns policy is simple! Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, wrong size, defective or you've had a change of heart (which is fair enough) you must return it to us unused in perfect, re-saleable condition (including product packaging, instructions, etc) within the times specified below for a prompt replacement, exchange or refund. (Excluding Special Order Items) Please Note: Home Study Packs & DVD media must have their shrink wrap/seal unbroken.

How do I return an item?

Simply email orders@equine-behaviour.com and one of our team will issue you with an RMA (Returns Merchandise Authorisation) code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return. To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:

Faulty or defective items: (Must be returned in 14 days)

If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. A replacement item will be re-sent by return at our cost. You are responsible for any other service provided to you in connection with your purchase, The item(s) must be returned within 14 days of purchase.

Change of heart: (Must be returned in 7 days)

Goods returned to us because of a change of heart or wrong size must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. delivery charge. The item(s) must be returned within 7 days of purchase. When first trying out your new tack and equipment please remember to keep it clean in case you need to return it. Remember if it is re-saleable there will be no problems. (Our change of heart policy excludes Special Order Items)

Refunds:

Refunds for items that are not required and as the result of a change of heart or wrong size sent back to Equine Behaviour within 7 days of purchase (Excluding Special Order Items), a refund will be processed within 30 working days of receipt of the returned item(s) by Equine Behaviour. A refund will be made in the same form of payment that was used to make the initial purchase. Please note that item(s) that are returned to us that are not due to our error will have the original shipping costs deducted from the refund.

Please note, in all instances Equine Behaviour shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Items lost in transit back to us:

We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.

Complaints Procedure:

Equine Behaviour takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they're enquiries or, heaven forbid, complaints. All your feedback is appreciated, although we prefer good news!

Conditions of Website Use:

All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright of Equine Behaviour, its affiliates or their content and technology providers.

Trademarks:

Equine Behaviour acknowledges that products and company names mentioned on this web site may be the trademarks or registered trademarks of their respective owners.

Governing Law and Contract Formation:

The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the website by pressing the "Pay Now" button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website. We will send to you an Order Acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Equine Behaviour. As your product is shipped from our warehouse we will send you a Despatch Confirmation email. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following reasons:

• The product(s) you ordered being unavailable from stock

• Our inability to obtain authorisation for your payment

• The identification of a pricing, product or offer description error

Refusal of Transaction:

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Disclaimer:

TO THE FULLEST EXTENT PERMITTED AT LAW, Equine Behaviour IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Equine Behaviour DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.

Price and availability information is subject to change without notice.

Except as specifically stated in these terms & conditions, to the fullest extent permitted at law, neither Equine Behaviour nor any of its affiliates, partners, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Equine Behaviour does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Equine Behaviour, its affiliates, partners, employees or other representatives.